Questions&Answer

Q: Can I have my own logo on the machine?

A: Yes, we support the OEM and ODM orders.

A: TEYUN is very glade to cooperate with the team who want to do the machines business and will offer the whole support and help to win the local markets. If you have interest in this, you can contact us info@njyteyun.com, we will have further discussion with you.

A: All the TEYUN machines we offer one year warranty, during this time, we will send the spare parts for free if the broken caused by the machines themselves. And we offer the whole life support and service with very little cost.

Q: I don't know how to choose the right type of the machine?

A: You can read our catalogue firstly and then contact us info@njteyun.com, we will have professional engineer to talk with you and help you to pick the most suitable machine for you.

A: Yes, before the order, TEYUN can test the machine and send the testing video to you. 

A: Yes, of course, TEYUN welcomes your visiting and hope have a great communication with friends from all over the world.

Q: How is the quality of the TEYUN machines?

A: TEYUN insists to offer the high quality machines for the customers and has the strict quality control

Q: How is the TEYUN after-sale service?

A:TEYUN has a professional after-sale department to help the customers to solve the after-sale problems, you can send the mail info@njteyun.com or call the 7*24h hotline:+86 13566045899.

Q: How to install the machine when I received it?

A:For the simple installation, TEYUN will offer the installation video and help the customers online;

Also TEYUN can send the engineers to install the machines oversea, the customers just need to pay some salary for the engineers.

Q: Does TEYUN has the R&D department?

A: Yes, TEYUN R&D department has 5 engineers, who are very professional at the technical parameters and solutions design.